1. Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by IGET in connection with our website, services, and any related communications. It is designed to comply with applicable international data protection laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Such as your name, email address, physical address, phone number, and other similar contact details.
• Professional Information: If relevant to a dispute, we may collect details about your role, employer, and professional affiliations.
• Payment Information: For any fees related to our services, we may collect and process your payment information.
• Technical Information: Such as IP addresses, browser types, and usage data to help us improve website performance and security.
• Other Information: Any additional information you provide to us, such as case details, documents, or evidence submitted as part of a dispute resolution process.

3. How We Use Your Information

IGET uses personal data for the following purposes:

• Service Delivery: To process and manage disputes, provide ADR services, and communicate with involved parties.
• Legal and Compliance Complications: To comply with applicable laws, regulations, and legal requests, including jurisdiction-specific requirements like GDPR and CCPA.
• Improvements and Analytics: To monitor usage, improve our services, and enhance user experience.
• Marketing and Communications: If you opt-in to receive marketing materials, we may send updates and information about IGET’s services.

4. Legal Basis for Processing Personal Data

For users in the European Economic Area (EEA), our legal basis for processing personal data includes:

• Consent: For marketing communications and certain optional data-sharing.
• Contractual Necessity: For services requested by you or involving you, such as dispute resolution.
• Legal Obligations: To comply with laws or regulations applicable to our services.
• Legitimate Interests: For service improvement, customer support, and protection against fraud or misuse.

5. Data Sharing and Disclosure

We may share your personal data with:

• WIPO and ESIC: For purposes relevant to IGET operations and dispute resolution.
• Service Providers: Third-party providers who assist with IT, data processing, legal services, and other business functions.
• Authorities: Law enforcement or regulatory authorities where legally required.

IGET will not sell your personal data or share it with unrelated third parties for their marketing purposes.

6. International Data Transfers

Due to IGET’s international scope, your personal data may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA) that may not provide the same level of data protection as your jurisdiction. When we transfer personal data internationally, we take steps to ensure adequate protection, such as entering into standard contractual clauses approved by the European Commission or similar measures.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes outlined in this Privacy Policy and in line with legal obligations. Personal data related to disputes may be retained for longer periods where legally or operationally required.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Access: Request access to personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of personal data (subject to legal limitations).
• Restriction: Request restriction of data processing.
• Data Portability: Request to receive your data in a portable format.
• Objection: Object to certain types of processing, including direct marketing.

For users in California, under the CCPA, you also have the right to request information about the categories of personal data we collect and share, and to opt-out of any data sales (although we do not sell personal data). To exercise your rights, please contact us using the contact information provided below.

9. Data Security

We employ technical, administrative, and physical safeguards designed to protect your personal data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by posting a prominent notice on our website or contacting you directly where required. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
International Games and Esports Tribunal (IGET)
Email: privacy@iget.gg